Privacy Policy
Effective Date: October 17, 2026
1. Introduction
Welcome to CivilDraft (“CivilDraft,” “we,” “us,” or “our”). We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how information is collected, used, stored, and shared when you visit our website, communicate with us, or enquire about our engineering design, architectural drafting, structural design, construction documentation, and related services.
Website: https://civildraft.site
Contact Email: info@civildraft.site
WhatsApp: +1 430 339 1640
By using our website, you acknowledge the information described in this policy. Where consent is legally required, we will seek it separately.
2. Information We Collect
We may collect personal information that you voluntarily provide when contacting us or requesting information about our services.
This may include:
- Your name and email address.
- Your telephone number or WhatsApp contact information.
- Project location and general property information.
- Details about proposed construction, renovations, engineering designs, or drafting requirements.
- Drawings, photographs, plans, and other project documents you choose to share.
- Messages exchanged through email, WhatsApp, or website chat.
We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages accessed, and approximate location inferred from technical data. Such information may be processed by our hosting provider, security systems, and other services used by the website.
Please do not submit passwords, payment card information, government identification numbers, or other highly sensitive personal information through our general communication channels.
3. How We Use Your Information
We use personal information where appropriate to:
- Respond to enquiries and quotation requests.
- Understand project requirements and evaluate the requested scope of work.
- Prepare proposals, estimates, design documentation, and related communications.
- Deliver services requested by clients.
- Communicate regarding project progress, revisions, and documentation.
- Maintain website security, investigate technical problems, and prevent misuse.
- Maintain business records and comply with applicable legal obligations.
We do not sell personal information to third parties.
We do not use your contact details for unsolicited marketing without an appropriate legal basis or any consent required by applicable law.
4. WhatsApp Communication
CivilDraft provides WhatsApp as a convenient way for visitors and prospective clients to discuss their projects.
When you contact us through WhatsApp, information you share may include your phone number, profile information, messages, attachments, and project details.
WhatsApp is operated by Meta and processes information according to its own privacy practices and applicable terms.
You should avoid sharing highly sensitive personal or financial information through WhatsApp unless an appropriate and secure method has been agreed upon.
WhatsApp’s privacy information is available at https://www.whatsapp.com/legal/privacy-policy.
5. Live Chat Through Tawk.to
Our website uses Tawk.to to provide live customer support and facilitate communication with visitors.
When you use the chat feature, Tawk.to may process information such as your messages, contact details you provide, IP address, device and browser information, and chat session information.
This information enables us to respond to visitors and manage customer communications.
Tawk.to processes information under its applicable privacy policy and service terms.
For more information, visit https://www.tawk.to/privacy-policy/.
6. Email Communications
When you contact CivilDraft by email, we may retain your email address, messages, attachments, and related correspondence for responding to enquiries, managing projects, and maintaining appropriate business records.
Our website uses WordPress email-delivery functionality, including WP Mail SMTP, to facilitate outgoing website emails.
Email transmission involves processing by the relevant mail servers and service providers.
Although we take reasonable precautions, no method of electronic communication can be guaranteed completely secure.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain security, and improve the visitor experience.
WordPress and integrated third-party services may use cookies for login sessions, site preferences, chat functionality, and other operational purposes.
If analytics, advertising, or other non-essential tracking tools are enabled, we will provide any additional notices or consent controls required by applicable law.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.
8. Third-Party Services
CivilDraft uses third-party technologies to operate and maintain its website and communications.
These may include:
- WordPress: Website content management.
- Truehost and associated hosting infrastructure: Website hosting, email hosting, and server operations.
- WhatsApp: Client communication and project enquiries.
- Tawk.to: Website live chat and visitor support.
- WP Mail SMTP: Website email delivery.
- Other WordPress plugins: Website functionality, security, backups, and performance, where enabled.
These providers may process information to deliver their respective services. Their handling of information is also governed by their own privacy notices and contractual arrangements.
9. Project Documents and Client Information
Clients and prospective clients may submit architectural plans, engineering calculations, site photographs, surveys, building specifications, and other materials for project evaluation or service delivery.
We use these materials for the purposes for which they were provided, including understanding project requirements, preparing quotations, and performing agreed work.
We do not intentionally disclose confidential client project documents to unrelated parties without authorization, except where disclosure is necessary for approved service delivery, required by law, or otherwise permitted under applicable agreements.
Clients should ensure that they have the right to share any plans, documents, photographs, or other materials submitted to CivilDraft.
10. Information Sharing
We may share information with service providers or professional collaborators where reasonably necessary to operate our business or deliver services.
Information may also be disclosed when required by applicable law, valid legal process, or to protect legitimate legal rights.
Where appropriate, we take reasonable steps to limit access to information to those who need it for authorized purposes.
11. Data Security
We use reasonable administrative and technical precautions intended to protect personal information against unauthorized access, loss, misuse, or disclosure.
These measures may include secure website connections, access controls, software updates, and appropriate account authentication.
However, no website, hosting platform, communication service, or electronic storage system is completely secure.
12. Data Retention
We retain personal information for as long as reasonably necessary to respond to enquiries, provide contracted services, maintain relevant business records, resolve disputes, and meet applicable legal requirements.
Retention periods may vary depending on the nature of the information, the purpose for which it was collected, applicable agreements, and legal obligations.
When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, or restriction of certain processing activities.
You may also have the right to object to particular uses of your information or withdraw consent where processing is based on consent.
To submit a privacy-related request, contact:
We may need to verify your identity before processing a request. Certain information may need to be retained where required or permitted by law.
14. International Data Processing
CivilDraft may use service providers and communication platforms that process or store information in different countries.
Where applicable, we will handle international transfers of personal information in accordance with relevant legal requirements.
15. Children’s Privacy
Our website and services are intended for individuals seeking professional engineering, drafting, design, and related services.
We do not knowingly collect personal information directly from children for marketing or service-enquiry purposes.
If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the matter.
16. External Websites
Our website may contain links to external websites, communication platforms, or other online services.
CivilDraft does not control the privacy practices or content of these third-party websites. We encourage visitors to review their privacy policies before sharing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website functionality, third-party integrations, or applicable legal requirements.
Any updated policy will be published on this page with a revised effective date.
18. Contact Us
If you have questions about this Privacy Policy or how CivilDraft handles personal information, please contact us using the information below.
CivilDraft
Engineering Design & Drafting Services
Website: https://civildraft.site
Email: info@civildraft.site
WhatsApp: +1 430 339 1640
Last Updated: October 17, 2026